We can provide you with support at all hours of the day on every day of the week with our Help Desk. The issue reported is then validated, acknowledged, noted, assessed, and ultimately resolved. The request made by our customers can be traced through the internet and updates can be seen when and as they happen. This means that customer satisfaction is improved, and service problems and disruptions are mitigated.

Through monitoring and remote diagnoses mechanisms, all prospective failures you may experience may be solved and detected during the initial stages of planning, and completed within a small timeframe. The incident can be solved off-site with the help of our help desk, who easily and quickly find a solution to problems and issues you may have. Therefore, you can be sure of as few interruptions as possible, and enjoy reactive resolution through the help of our technical support team.

  • Call centre operational at all times
  • Ticket support at all times
  • Representatives for business customers
  • Issue resolution in average of 15-20 minutes
  • Resolution of your issues and problems
  • Better Customer satisfaction

 

Customer provisioning through tailored helpdesk incorporating:

  • SIM-allocated IP
  • End-user/client connectivity
  • Security assistance and support
  • Troubleshooting of MNO interface

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