Customer satisfaction is our priority at TELEHOUSE ISTANBUL, and we are able to bring together all of our expertise and experience utilising a solution-based approach. Our high-speed internet connections, data centres, and cloud services are available round the clock for all of TELEHOUSE ISTANBUL’s corporate customers.

Consumer satisfaction is to be improved by better quality and more customer-centred solutions and services, and this is the primary aim of our company; ensure to customers are assisted in carrying out their operations, reducing  costs and the workload of our clients is our main goal.

Account Manager

The members of our account management team are always keen and happy to assist you and respond to any queries you may have, find solutions to your problems and supply you with the information you need.

• Upgrades and migration Project management
• Multiple location centralised pan-global management
• Enquiries and questions regarding pricing
• Ongoing reflection and feedback
• Coordinated general queries and questions.

Engineering And Technical Assistance And Support

Every time of the day, and on every day of the year we offer a team of specialised and skilled engineers and support personnel to guarantee our clients—regardless of the size of their footprint—they can, at any time, get the help and advice they need.

• Availability round the clock on every day of the year (24/365)
• Zero call out or usage restrictions
• Service engineer and technical support access.

Support For Physical Access

At all times and on every day of the year we have an on-site team of security specialists who are able to ensure that ease-of-access and security are both maintained without compromise.

Account Support

We also are able to offer a dedicated payments team and a dedicated billing team who are available throughout all business hours; thus, all your billing and payment information is available when needed.